Сообщение об ошибке

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Bigneo руководство

Buy on Bigneo.com easily!

Learn how to find and buy the right product, how and when it will take, how to leave a review if you like, and what to do if there is not.
Registration
  • 1. Click on the "Register" button on the main page or in the top right corner of any page.

  • 2. Enter your name and email adress

  • 3. Create and confirm a password.

  • 4. Click on "Create your profile" and start shopping!

Hint:
  • Once registered fill your shipping address in your profile. You can also specify a shipping address during checkout.
Product search
  • 1. Enter keywords into the search box at the top of the page Bigneo.com

  • 2. While entering you will also see the most popular searches and your recent searches.

  • 3. If you are interested in a broad group of products such as accessories, you can use the search by category.

  • 4. Convenient filters help you find the right in the search results.

  • 5. Choose the color, size and quantity on the item description page, and click the «Buy Now» , to pay immediately, or «Add to Cart» , to pay for the goods later.

Hint:
  • Look for reviews from other buyers and seller rating when choosing goods.
Payment order
  • 1. Click «Buy Now» on the page of the selected product or «Checkout» in your shopping cart, if you add a product to cart earlier.

  • 2. On the payment page choose the most convenient way of payment.

  • 3. If you pay by credit card or other electronic payment system (QIWI Wallet, Yandex), the payment will be received within 24 hours..

Hint:
  • Your money will be transferred to the seller only after you confirm receipt of goods or after the expiry of Buyer Protection.
  • Keep an eye on the timer Buyer Protection on the order page and confirm receipt your order only after, making sure that the goods are received in good condition.
Delivery
  • 1. All products on Bigneo.com delivered free of charge and as soon as possible.

  • 2. Most sellers ship the goods within 2 - 4 working days after payment is received.

  • 3. You can track the movement of packages in your order list by clicking the «View details» .

Hint:
  • If the delivery time is about to end, and you have not received the goods – please contact the seller to renew or open a dispute on the order page to receive a cash refund.
Ratings and reviews
  • 1. You can put the valuation of goods and the seller by clicking the «Leave feedback» on the pages «Message Center», within 30 days after receipt of the goods.

  • 2. Your feedback helps other buyers when choosing a product and affect the rating of the seller.

  • 3. Sellers with the highest-rated and best reputation given the status of top-sellers..

Hint:
  • You can change your assessment once every 30 days.
Buyer protection and refunds
  • 1. Buyer Protection – is a program that protects your purchases from the date of the order before receiving the goods..

    How does it work?

    • You can get a refund if:s
    • — you do not receive the goods within a specified time frame seller
    • — the resulting product does not meet the description
    • — the resulting product was a fake instead of the claimed original.
  • 2. If you have any problems with your order, please contact the seller to resolve the issue.

  • 3. If you are unable to solve the problem with the seller, to open the debate on the order page to receive a cash refund.

  • 4. More about Buyer Protection, you can find here.

Hint:
  • Buyer Protection times may differ from sellers, but does not exceed 120 calendar days.
  • You can see the period of protection on the page of each order.